Customer Satisfaction

How to satisfy your customers?

Recent research shows that the following are facts:

• Service accounts for 40% of a consumer’s decision to buy. Invest in “service”.
• Service must be led from the top. If it’s not the customer will know.
• Invest in training. Training pays off. Give it to all of your staff. Training does not cost….it pays!
• Ask your staff what needs to be done to improve service. They will know because they work the job on a daily basis.
• Communicate your service excellence. Do not keep it a secret. Scream it from the roof tops.